Setting up the service was easy. Trent was very helpful and worked to make sure I only did the work needed. He helped make sure I got my car back on a timely basis. They even cleaned it up (it was dusty after not driving so much due to Covid). The price was reasonable with the understanding that Mercedes is a higher end and higher cost vehicle. I love the C300 and hope to keep driving them and getting them from this dealership for a long time to come.