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Customer Reviews

Find out what customers are saying about Group 1 Automotive.

Always 10/10 service!

Always 10/10 service! I had auto repairs done here and had such a great experience that now I come back for regular maintenance as well. I was in and out in 15 min for an oil change and tire rotation!

Customer: bellacamp816
Date: 2024-05-17
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Excellent: service representative, explanation of tire

Excellent: service representative, explanation of tire repair and overall attention to detail. Thank you very much

Customer: chris.viscay
Date: 2024-05-17
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Timothy and the others were amazing!

Timothy and the others were amazing! He answered every single one of my questions with patience, knowledge, and best of all, kindness. I have trust issues with dealerships trying to sell you everything but he made me feel comfortable and trust him. Only one person there was rude but I can't remember his name so hopefully you don't run into them.

Customer: Gaby
Date: 2024-05-17
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Location is good and easy access from major

Location is good and easy access from major thoroughfares. Friendly staff. Knowledgeable service members. Clean waiting room.

Customer: hulinst
Date: 2024-05-17
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Customer service is on point.

Customer service is on point. As a first time buyer I appreciate 100% the efficiency and professionalism that was extended to me to make sure I got what I wanted. Thanks to Fausto and his team

Customer: ollivierrekathy
Date: 2024-05-17
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Good selection, friendly salesperson , knowledgeable

Good selection, friendly salesperson , knowledgeable about various models, attentive our expectations, found the vehicle we liked

Customer: Barryokc
Date: 2024-05-16
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I always enjoy the company whenever I visit this

I always enjoy the company whenever I visit this location. The staff are super helpful and very informative about your vehicle. Would go again!

Customer: bpascua
Date: 2024-05-16
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Love the service, they help and made easy the process.

Love the service, they help and made easy the process. From bringing paper work to my job site to close the deal, to help me set up account. Friendly, patient, and great price deal!

Customer: Dianavpv83
Date: 2024-05-16
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Very customer friendly.

Very customer friendly. The sales person was very pleasant and knowledgeable about the vehicle we looked at.

Customer: Dkalski44
Date: 2024-05-16
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Juan was friendly and patient, he answered all the

Juan was friendly and patient, he answered all the questions we had showed us different options.

Customer: ecristobal10
Date: 2024-05-16
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IRA Toyota made the shopping process simple.

IRA Toyota made the shopping process simple. The staff was very courteous and respectful. Our sales agent was wonderful and help educate us and all the various options. The finance team made it very easy and understandable and the terms were excellent.

Customer: Hcote101
Date: 2024-05-16
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Nice and friendly check in and out, for a busy time of

Nice and friendly check in and out, for a busy time of day didn't take to long

Customer: henpenj
Date: 2024-05-16
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Great service.

Great service. Friendly employee. Price is good Wait time is good also. Clean in waiting area

Customer: jerm3117
Date: 2024-05-16
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Great service as always.

Great service as always. The rep was very friendly and has great customer service skills

Customer: Karen
Date: 2024-05-16
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Advisor Alexander Pendleton made my visit worry free,

Advisor Alexander Pendleton made my visit worry free, will be requesting him every time very professional

Customer: Lcp
Date: 2024-05-16
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The Honda I have now is my 3rd, all purchased at Pat Peck

The Honda I have now is my 3rd, all purchased at Pat Peck Honda! All service is performed there as well. When I'm ready I will be definitely be shopping at Pat Peck Honda.

Customer: Mary K
Date: 2024-05-16
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Excellent service!

Excellent service! The staff was knowledgeable, efficient, and friendly. My car was serviced promptly, and the quality of work was top-notch. Highly recommend this dealership for all your car needs!

Customer: valeriat223
Date: 2024-05-16
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Excellent customer service friendly staff Kory

Excellent customer service friendly staff Kory outstanding customer service truly appreciate your kindness thanks Anita

Customer: anitaclopton
Date: 2024-05-15
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I was able to get an appointment same week for

I was able to get an appointment same week for maintenance service. Philip was nice and helpful and for all the things they checked and worked on I feel like it was done pretty fast.

Customer: atowery6
Date: 2024-05-15
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Good job guys.

Good job guys. .a place t h at feels save and is very clean Inside

Customer: Cstoudenmire3
Date: 2024-05-15
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Chris was amazing with help me out and Dennis is an

Chris was amazing with help me out and Dennis is an amazing technician. Thank you

Customer: Der vang
Date: 2024-05-15
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Prompt thorough knowledgeable service.

Prompt thorough knowledgeable service. Service tech knew my service history and made appropriate recommendations. Thank ypu

Customer: JimmyMbranch
Date: 2024-05-15
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Aidan did an excellent job.

Aidan did an excellent job. I'm going to recommend my friends to come see him. I live 1.7 miles away and I walk to come see him. Thank you🙏

Customer: Julia lam
Date: 2024-05-15
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I've been going to this dealer fot last few years for

I've been going to this dealer fot last few years for service. Great customer care. I wouldn't go to any other dealer to service my Toyota. I highly recommend them

Customer: rickgriess
Date: 2024-05-15
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The staff is very friendly and knowledgeable.

The staff is very friendly and knowledgeable. I appreciate the effort that is taken to make a customer feel comfortable.

Customer: stvnixrcks
Date: 2024-05-15
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They always do a great job on my car, their wait times

They always do a great job on my car, their wait times can be long but they always find the solution. I like that they send videos of the inspection so you can see what is going on with your car yourself.

Customer: Tinesha
Date: 2024-05-15
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This is where I take my 2022 4Runner for all service and

This is where I take my 2022 4Runner for all service and maintenance needs. Curtis and Michael are so knowledgeable and courteous they make it a pleasure to be there!

Customer: Trish
Date: 2024-05-15
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Thank you to Cleveland Burwell our sales person who made

Thank you to Cleveland Burwell our sales person who made our purchase relaxing and easy. He is very knowledgeable, professional and pleasant to talk with and he gave us all the time we needed to make our decision. Highly recommend asking for Cleveland!

Customer: Cheryl C
Date: 2024-05-14
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Welcoming, responsive and professional.

Welcoming, responsive and professional. I came in with a problem and they resolved it quickly at a reasonable cost.

Customer: David.Goss
Date: 2024-05-14
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We had a great experience with Benjamin, not so.

We had a great experience with Benjamin, not so. good experience elsewhere, I will tell my friends to go there

Customer: dorethasellers
Date: 2024-05-14
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Victoria my service representative is always so nice.

Victoria my service representative is always so nice. Very comfortable place to wait for your car to get done.

Customer: Hockey Poke
Date: 2024-05-14
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Work is done on time.

Work is done on time. The service advisor is polite and very helpful/knowledgeable to me. He explains anything I don't understand.

Customer: jmdelcorso
Date: 2024-05-14
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I had a pleasant experience at Fernandez Honda!

I had a pleasant experience at Fernandez Honda! Brian was very helpful and knowledged! Will return....

Customer: juliamunoz4786
Date: 2024-05-14
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Always a pleasant experience when getting maintenance on

Always a pleasant experience when getting maintenance on my Highlander at RIVERTOWN Toyota, the staff is always polite and helpful.

Customer: michelle_browning21
Date: 2024-05-14
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5 Stars

Chick-Fil-A Grade/AAA Level of ServiceHIGHLY RECOMMEND---Shout out to their Service Team employee, Michael From start to finish was Chick-Fil-A/AAA Excellence! My car started driving funny when i picked up my daughter from school the night before. Got back on beltline, was getting no acceleration when stepped on gas. Pulled over in a parking lot to ignite a check engine or malfunction light. Nothing came on, but minutes later, on beltline, I realized I was in trouble, no acceleration, and CVT/AT Malfunction light is ignited. I pull off the road to kwik kar just in time. At that point, the car lost all acceleration. I called my dealership to confirm the warranty and where to take the car. He told me to have it towed to the nearest nissan dealer. So, i did, and from the moment I called to the day I returned for my car, it was an experience. I confirmed I could have AAA tow my car there because it was after 5 pm. The representative confirmed yes and that I did not need to ride with AAA. Before I got off the phone, the young man had made me a 7am for the next day appointment. WOW---I dont know, but Courtesy may be neck in neck with service with CHICK-FIL-A. HOW IMPRESSIVE. As a mother, a wife, a healthcare worker. We seldom feel this level of service reciprocated. Waiting for AAA 2 hours. I got home that night. Had no idea what to expect the next day. But I got a text the next am by 630am. An introduction and how can they help. I explained the issue, i knew the service light went off, and kwik kar tokd me code. Michael followed through and made this an experience. MY MOTHERS DAY WAS SPECIAL. Because Courtesy nissans seevice was impeccable. The warranty company delays, Their service remained impeccable. They were knowledgeable, and when the texting was confusing, he called. When there was a delay after a week of rental dealing with my dealership prior to Courtesy nissan. If words are not enough, Thank you for making an already inconvenient experience better because you truly understood what SERVE means in SERVice!!!!

Customer: Oneofakind Tiffany
Date: 2024-05-14
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5 Stars

I had a positive experience at Courtesy Nissan. I bought a truck recently and it went really well. Jim Dillman was a big reason for the positive experience. Jim is a very experienced professional in the car business. He is helpful, courteous and easy to talk to. I was impressed with the product knowledge he had. Thank you, Jim for your help in buying my truck.

Customer: Ricardo Duarte
Date: 2024-05-14
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Blake was knowledgeable and provided prompt care.

Blake was knowledgeable and provided prompt care. I had a mailer/coupon for oil changes and multiple point inspections which I needed. I was advised of further issues that need to be addressed and we discussed timing to get that work done. There was no high pressure to get them done now before I left the dealership. I am looking forward to going back to get the brakes serviced.

Customer: Robert
Date: 2024-05-14
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Welcoming greeting, explained thoroughly recommended

Welcoming greeting, explained thoroughly recommended repairs and ensured no questions prior to leaving dealership. Will be a returning customer.

Customer: Santana505
Date: 2024-05-14
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The necessary routine maintenance was addressed as well

The necessary routine maintenance was addressed as well as a few things that also needed to be taken care of. Matt explained them and worked with me to help me get them completed today. I always feel cared for and listened to at Stetling McCall Toyota Fort Bend from the day I bought in 2016 until today! Thank you for your professionalism, your courtesy and your genuine care for your clientele.

Customer: vikeler
Date: 2024-05-14
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Very friendly staffs and the location is always clean.

Very friendly staffs and the location is always clean. The customer service is their top priority. Love the compliment coffee too. Thank you.

Customer: voltaire_emata
Date: 2024-05-14
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They did a great job, very professional staff and very

They did a great job, very professional staff and very courteous. Definitely will come back again. Always come here for auto services.

Customer: Abraham
Date: 2024-05-13
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Good , I have been using this dealership for 10 or more

Good , I have been using this dealership for 10 or more years. I have gotten 4 Honda's from them.

Customer: agoss
Date: 2024-05-13
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Excellent service and most courteous staff.

Excellent service and most courteous staff. This is my second experience and am very happy.

Customer: ahmednazir47
Date: 2024-05-13
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Outstanding service.

Outstanding service. I was explained so much about my car by Pedro He's such an amazing employee.

Customer: am_rosemon
Date: 2024-05-13
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5 Stars

I was concerned about a loud rattling sound I had been hearing under my car. The noise seemed to get worse by the day. I was afraid something might eventually fall off while I was driving, so I thought it would be best to take the car in and have it checked. From the scheduling process to the end when I got my car back, everything went smoothly. I appreciate everything being explained to me in a clear and concise manner. Everyone was helpful and moved with a sense of purpose. I was so relieved they found the problem and fixed my car right up. It sounds and drives so good now. Im a happy customer. Thank you!!

Customer: Bronze Fire
Date: 2024-05-13
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Very clean everyone tried to attend to your need and be

Very clean everyone tried to attend to your need and be there for you. I enjoyed my experience. I will be back for another car for my son.

Customer: Butterfly3rus
Date: 2024-05-13
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They were very helpful in helping me get a brand new car

They were very helpful in helping me get a brand new car and so generous as well

Customer: dan
Date: 2024-05-13
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Had a problem so I drove to the dealership with no

Had a problem so I drove to the dealership with no appointment. They listened to my issues and took care of me immediately. They kept me informed throughout the process. Very happy

Customer: Ewriii
Date: 2024-05-13
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We were very happy with our Ira Toyota of Manchester

We were very happy with our Ira Toyota of Manchester experience. We got a good price for our trade-in, our salesman, Tugrul Altinkeski was very knowledgeable and personable, and we left with the exact vehicle we were interested in. I couldn't believe we could come in and leave with a new car on the same day, but the process was very smooth and Tugrul put us at ease, he was so helpful.

Customer: gbpane
Date: 2024-05-13
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Glynn Knox always takes the best care of my family!

Glynn Knox always takes the best care of my family! We appreciate him greatly. Thanks.

Customer: h.king
Date: 2024-05-13
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